Question 1

How quickly can you fix my motor failure?

Accepted Answer

We pride ourselves on rapid response times for motor failures. In most cases, we can have a technician at your location within 2 hours of your call. Our service vehicles are stocked with common motor replacement parts, so many motor issues can be resolved in a single visit.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failure can result from several common issues. The most frequent cause is general wear and tear—motors have a lifespan of 10-15 years with regular use.

Question 3

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes, we understand that a new carriage-style garage door is a significant investment. We offer several financing options including 0% APR for qualified buyers on terms up to 18 months.

Question 4

How often should I schedule garage door maintenance?

Accepted Answer

We recommend scheduling professional garage door maintenance at least once per year. Annual maintenance includes a comprehensive 25-point inspection, lubrication, spring tension adjustment, and safety system testing.

Question 5

What's included in your 2-year warranty?

Accepted Answer

Our comprehensive 2-year warranty covers all labor and parts installed by our technicians. This includes replacement motors, springs, cables, rollers, hinges, and weather seals.

Question 6

Can you match my new garage door to my home's style?

Accepted Answer

Absolutely! One of our specialties is helping homeowners find the perfect garage door to complement their home's architecture.

Question 7

What safety features do modern garage doors have?

Accepted Answer

Modern garage doors incorporate numerous safety features including auto-reverse sensors, pinch-resistant panels, rolling code technology, and battery backup systems.

Question 8

How long does a new garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours. More complex installations may take 6-8 hours. We always complete in a single day.

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